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How to Access Rated Tickets

Follow these steps to access Rated Tickets:

 

Step 1: Navigate to "Reports" -----> "Rating."

 

Step 2: You can select a particular agent to view their rated tickets. Click the drop-down menu button for users to choose an agent.

 

Step 3: Scroll down to "Recently Rated Tickets" section, click "View" to open a ticket. You can view older tickets using the navigation buttons at the top right corner. 

 

How to Improve Your Customer Support

 

Video About: How to Improve Your Customer Support