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How to Access Rated Tickets

 

Follow these steps to access Rated Tickets:

Step 1: Navigate to Reports >> Rating.

 

Navigate to Reports >> Rating.

 

Step 2: You can select a particular agent to view their rated tickets. Click the drop-down menu button for users to choose an agent.

 

Click the drop-down menu button for users to choose an agent.

 

Step 3: Scroll down to "Recently Rated Tickets" section, click "View" to open a ticket. You can view older tickets using the navigation buttons at the top right corner. 

 

You can view older tickets using the navigation buttons at the top right corner. 

 

How to Improve Your Customer Support

 

Video About: How to Improve Your Customer Support