How to Access Rated Tickets
Follow these steps to access Rated Tickets:
Step 1: Navigate to Reports >> Rating.
Step 2: You can select a particular agent to view their rated tickets. Click the drop-down menu button for users to choose an agent.
Step 3: Scroll down to "Recently Rated Tickets" section, click "View" to open a ticket. You can view older tickets using the navigation buttons at the top right corner.
How to Improve Your Customer Support
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