Access agent specific reports to analyze the performance of your agents in ProProfs Helpdesk. The reports in the summary section can be customized to view data concerning a particular agent.
Follow the below steps to access agent specific reports:
Step 1: Navigate to "Reports," in the summary section, select the time-period and click the drop-down menu button for users to choose an 'agent.'
Step 2: Reports concerning the particular agent will load up.
The graphical data representations in the summary section will also be for the selected agent, here's a preview of the "Summary Report" for the particular agent.
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