How to Analyze Agent Performance

Access agent specific reports to analyze the performance of your agents in ProProfs Helpdesk. The reports in the summary section can be customized to view data concerning a particular agent. 

 

Follow the below steps to access agent specific reports:

 

Step 1:  Navigate to "Reports," in the summary section, select the time-period and click the drop-down menu button for users to choose an 'agent.'

 

Step 2:  Reports concerning the particular agent will load up. 

 

The graphical data representations in the summary section will also be for the selected agent, here's a preview of the "Summary Report" for the particular agent.