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How to Analyze Agent Performance

Access specific agent reports for analyzing the performance of your agents in ProProfs Help Desk. The reports in the summary section can be customized to view data concerning a particular agent. 

 

Follow the below steps to access specific agent reports:

 

Step 1:  Navigate to Reports in the summary section, select the time-period and click the drop-down menu button for users to choose an 'agent.'

 

Select the time-period and click the drop-down menu button for users to choose an 'agent.'

 

Step 2:  Reports concerning the particular agent will load up. 

 

Reports concerning the particular agent will load up.

 

The graphical data representations in the summary section will also be for the selected agent, here's a preview of the "Summary Report" for the particular agent. 

 

"Summary Report" for the particular agent.

 

How to Improve Your Customer Support

 

Video About: How to Improve Your Customer Support