Help Desk inboxes are designed to help you configure your existing customer-facing emails (like support, sales, etc.) to convert every incoming support request into a ticket. You can also configure a new email address to provide your customers with their feedback and queries. Help Desk helps in keeping all customer requests in one place, so you never miss out on a ticket.
For example, Adobe providing customer support for its software would require a dedicated support inbox and numerous operators working on that inbox.
Step 2: You have two ways to import tickets while creating a new inbox. You can either 'Connect External Email' or 'Create new ProProfs Email'.
a) Connect External Email
This method of importing tickets is suited for using the help desk when there is already a dedicated email address for customer-facing emails. It streamlines your process and ensures that no ticket is lost and all of them are retrieved in the inbox.
b) Create new ProProfs Email
When you select this option, you can create an email address of your choice depending upon the availability of the address. Creating an email address is suited if this is the first time an inbox is being created for customer-facing emails.
Enter the name that the customers will see and create a custom email ID. The custom email ID will be used for further communication with your customer. Next, assign the inbox to its designated team and click 'Save'.