Getting Started

Learn to set up your help desk in minutes. Configure your inbox, add agents to your account, and explore our insightful tour videos.

Agent Management

Manage your agents like never before. Easily create teams, set agent roles and permissions, and customize agent availability.

Ticket Management

Manage the complete lifecycle of your support tickets. Learn to assign, prioritize, bookmark, search, & close tickets.


Make the most of your help desk tool by exploring powerful integration options such as Salesforce, Proprofs Live Chat & more.


Stay on top of your team’s performance with our insightful reports and monitor key performance indicators as well as metrics.


Customize your ticket notifications, sorting, filters, agent availability, custom fields, labels, branding & much more.

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