How to Set Up Email Forwarding

 

You may have a separate customer support email for your business while using the ProProfs Help Desk. In that case, email forwarding enables you to receive any support tickets/emails to your ProProfs Help Desk inbox as well.

 

You can set up email forwarding to your ProProfs Help Desk inbox with prominent email services such as Gmail, Yahoo, Outlook, and Office 365.

 

How to set up email forwarding in Gmail:

 

Step 1: Open your Gmail account settings.

Step 2: Go to the tab Forwarding and POP/IMAP.

Step 3: Click Add a forwarding address, enter your ProProfs Help Desk email id, and hit Next.

 

How to set up email forwarding in Yahoo:

 

Step 1: Go to your Yahoo mail settings.

Step 2: Go to More Settings.

Step 3: Click Mailboxes.

Step 4: Select your Yahoo mail account.

Step 5: Go to the Forwarding section, enter your ProProfs Help Desk email, and click Verify.

Step 6: Open your Help Desk email and follow the instructions received.

 

How to set up email forwarding in Outlook:

 

Step 1: Go to your Outlook settings and click View all Outlook settings.

Step 2: Click Forwarding and tick the Enable Forwarding checkbox.

Step 3: Enter your ProProfs Help Desk email, click Verify, and save.

 

How to set up email forwarding in Office 365:

 

Step 1: Open your Office 365 mail account, go to Settings >> Mail.

Step 2: Click Forwarding and add your ProProfs Help Desk mail.

 

Note: Microsoft 365, by default, blocks automatic external email forwarding. In this case, you will see a non-delivery report or bounce message for any attempt to forward emails externally. You need to configure the external email forwarding manually. Read this article to set it up.

 

 

 

Related Articles:

How to Bookmark a Ticket

How to Search Tickets

How to Close Tickets

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