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Restricting Help Desk Access Using IP Restrictions


This feature allows you to restrict the access of Help Desk to certain individuals or location, such as your company network. This can be done by adding individual IP addresses or an IP range in the Enable IP Restriction setting. If a user tries to view or access Help Desk from an IP that is not provided, they will not be able to access the site.


An IP (Internet Protocol) address is a unique address that devices like computers, phones, routers, etc., all use to identify itself to communicate with other devices in a network. You can enter in a single IP or a range of IP.


Enable IP Restrictions


Step 1: Log in to your account (as an Administrator) and click Settings.


Step 2: Click on General


Step 3: Check Enable IP Restrictions and additional field will appear.


In the field, enter the IP address you want to allow. For IP ranges enter using:

  • Wildcard format: 1.2.3.*
  • CIDR format: 1.2.3/24 or
  • Start-end format:





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