How to Close Tickets

Once a ticket has been resolved, it is time to close it.

The following steps show you how to close resolved tickets:

Step 1: When the user query is addressed via chat, you can close tickets directly through your dashboard. Select the concerned ticket and click the Status, assign the status as 'Close'.

Select the concerned ticket and click the Status, assign the status as 'Close'.

Step 2: In case of closing the ticket with a reply to the user, open the concerned ticket, frame a reply, and click "Send as closed" to send and simultaneously close the ticket.

Send as Closed

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