How to Close Tickets

Once a ticket has been resolved, it is time to close it. The following steps show you how to close resolved tickets:

Step 1: When the user query is addressed via chat, you can close tickets directly through your dashboard. Select the concerned ticket and click the Status, assign the status as 'Close'.

Step 2: In case of closing the ticket with a reply to the user, open the concerned ticket, frame a reply and click "Send as closed" to send and simultaneously close the ticket.

How to Customize Your Customer Support System

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