How to Mark Emails as Spam
Spam emails are unwanted emails that waste your precious time. You can add potential spam sourced email addresses to the spam list in Help Desk. Once an email is added to the spam list, tickets relating to it are not generated in the inboxes.
To explain, we are going to block the entire domain "@test123.com" with a single email ID.
Step 1: Navigate to Settings, Click Spam in the vertical menu.
Step 2: Select the +Block New Email button.
Step 3: Enter the email ID you want to add to spam.
By checking the Block entire domain option you can block an entire domain. If the Block entire domain option is left unchecked, only the email ID that is entered will be blocked.
Once done, press Add.