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How to Access Summary Report

Here's how you can access Summary Report in ProProfs Help Desk:


Step 1: Navigate to "Reports," the "Summary" reports open up on default.


Step 2: Customize your report preference, select time-period, team, and user. 


Step 3: The below image depicts the graphical representation of data, you select to view bar graph in 'Daily,' 'Weekly,' and 'Monthly' mode.


Along with the summary report, the section allows access to a bunch of other reports including 'ticket frequency,' 'customer rating,' etc.

The below image depicts bar graph data for customer ratings:


How to Improve Your Customer Support


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