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How to Set up Automated Emails for Ticket Rating


With Help Desk, you can set up automated emails for ticket rating. This allows your customers to rate the support they received. These emails are automatically sent to a customer once a ticket is closed.



Benefits of Ticket Rating:

  • Assists in getting valuable customer feedback
  • Helps in identifying the quality of customer service
  • Helps in finding out the proficiency of agents


Here's how the ticket rating email would appear in the user's inbox:



Follow these steps to set up ticket rating email:


Step 1: Navigate to Settings -----> Tickets Rating. Enable the Status. 



Step 2: Enter the time period after which the survey will be sent and select the inbox for the ticket rating. Draft the email that will be sent to the customer. Once changes are complete, click Save.





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